We understand that unplanned issues can come up and you may need to reschedule your appointment. If that happens, we respectfully ask that you reschedule at least 24 hours in advance.
Late Arrival Policy:
Depending upon how late you arrive, your therapist will determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the full session charge.
If you fail to keep your scheduled appointment you will be considered a 'No-Show'. Your ability to book future appointments online may be suspended and prepayment may be required for your next session.
Refusal of Service Policy:
We reserve the right to refuse services to any person at any time. Situations that would warrant such refusal include medical conditions deeming it unsafe for a client to receive massage or a client's inappropriate behavior.